1. How do you care for hand-painted glasses? 

It's easy! We suggest you hand wash your hand painted glass work with dish soap and a soft washcloth. Please DO NOT use corrosive scrubbing materials like steel wool. Follow these simple instructions and your glassware will live a long happy life! 

2. What do you mean by "hand painted"? 

Each piece is made to order by a painter who uses premium brushes and glass paints. 

3. Can I customize my order?

Yes! We love to hear your ideas! You can call (757) 351-0568 or send an email to rebecca.kelman[at]bybecca[dot]com to discuss your custom order. Please include your name, email, phone number and a detailed description of your custom idea so that we may contact you promptly with any questions or concerns about your order. 

4. Do you accept wholesale orders? 

Yes! Please contact us directly regarding wholesale orders. 

5. How long does it take to receive my glasses? 

We keep best sellers in stock, so those will go out within 24 hours. 

Polka Dot glasses are not kept in stock due to the custom colors and are put in the schedule. They can take up to ten days. However, with any work, if you tell us when you need them by we will do our best to accomodate. 

We have never missed a deadline we knew about in advance. If for some reason you need a rush order please send us an email letting us know, so we can send your glasses out sooner. 

6. Do you charge extra for custom colors? 

No, custom colors are complimentary. 

7. Do you charge extra for other custom work? 

Yes, due to the complexity of custom orders we charge extra for custom designs. We also ask that you provide a deposit of 50% on any custom work, to reserve your spot in our schedule. Before you are billed for the remainder of your custom order we send you pictures of your work in progress for approval, so that when your piece arrives it is to your exact specifications. 

8. What if my glass arrives broken?

Everything we ship is insured. Just give us a call, let us know what happens and we can replace the item at no cost to you. 

We rarely have breakage because each glass is securely packed with tissue, bubble wrap, and packing peanuts. 

9. When will I be billed? 

Credit card authorization is taken when you place your order, but you are not billed until the item is shipped. 

10. What if my glasses come in the wrong colors, names, etc.? 

If we have made a mistake we know how to say sorry! We will replace the item promptly. For questions about other types of returns please see the Return Policy.